Terms of service

The LocaPica.com website is exclusively owned by the company NOVUM INITIUM 2022 PROFESSIONAL SRL, hereinafter referred to as LocaPica. Accessing, using, placing orders, and making purchases on the www.LocaPica.com website imply your implicit agreement with the terms and conditions presented below.

LocaPica.com reserves the right to update the content of the website, its layout, prices, and products without prior notice to customers/visitors. These terms and conditions may also be modified without prior notice, taking effect from the moment they are published on the website. Customers and visitors are obliged to periodically check the information presented in the clauses of these terms and conditions.


The entire content of the LocaPica.com website, including text, images, graphics, buttons, web graphic elements, scripts, and any other data, is the property of LocaPica.com or its suppliers and is protected under copyright law and laws related to intellectual and industrial property. The use of any elements from the LocaPica.com website, or any of the elements listed above, without written consent, is subject to legal penalties. To assert intellectual property rights, you can use the email address office@LocaPica.com.

Use of the www.LocaPica.com Website

1) Placing an Order
Orders can be placed by phone, email, or by using the virtual shopping cart on the LocaPica.com website.
For phone orders, please call the phone number 0767 866 566, and a LocaPica consultant will take your order. Phone orders can be placed from Monday to Friday, between 09:00 and 17:00.

For orders placed via email, you can use the email address office@LocaPica.com. Email orders should contain exact product specifications (product name or code, quantity, sizes) and delivery information (name, delivery address, phone number).

Orders can also be placed using the shopping cart. After selecting the product and the corresponding size, add it to the cart. To complete the order, fill in all the fields of the order form with accurate and correct data.

2) Payment Methods
Payment can be made in cash upon delivery of the ordered product(s) if the delivery address is in Romania or electronically with a card via bank transfer.

3) Transport and Delivery
The delivery of products in Romania is done through the GLS courier company. The estimated delivery time for products is 24-48 hours, calculated from the moment the order is confirmed.

LocaPica.com also delivers products internationally. For more details about costs and estimated delivery times, please visit our English-language store page.

4) Return and Exchange of Products
The maximum period for returning ordered products from the LocaPica website is 14 calendar days from the receipt of the package. Read the dedicated returns page for details and instructions.


We understand that sometimes our products may not meet your expectations, which is why we have created an exchange procedure to help you receive a product that meets your needs.

If you have received a product that doesn't meet your expectations, we offer you the option to exchange it for another similar product or something else from our offer.

Products can be returned within a maximum of 14 calendar days from receiving the package.

To do this, please follow these steps:

1. In the package you received, you will find a sheet of paper with a pre-filled AWB (Airway Bill) and a return form.

2. Please fill out the return/exchange form carefully, indicating the number of items returned, the return code as indicated on the form, and any comments related to the reason for the return. Please fill in your bank account details, and keep in mind that the bank refund process takes a maximum of 7-10 days but not before the returned product is checked.

3. After completing the return/exchange form, please call the phone number on the AWB to schedule a courier pick-up of the package. Prepare the package with the product (which must meet the return conditions specified in the "Return of Products" section) and hand it over to the courier. Place the return/exchange form inside the package (if you haven't completed the online form).

You don't have to pay anything to the courier. The transportation cost is a fixed fee of 25 lei and will be deducted from the refunded amount.

4. Once the package is on its way to us, go to locapica.com and place a new order for the product or size you want instead. It will arrive at your address within 24 hours. In the case of products with manufacturing defects or different from those ordered (return codes D and E), if you choose to exchange them, the exchange is free of charge.

5. After we verify the integrity of the returned product, we will process the refund according to the option you selected on the return form.

Please note that the product you send back must be in good condition and meet the return conditions specified below. Otherwise, we reserve the right to refuse the return/exchange request or charge a fee for reconditioning the product.

In order to return products, you must meet the following conditions:
- The products must be returned in the same condition as they were sent;
- They must not show signs of wear, perfume, deodorant, or other damage (hanging, etc.);
- They must contain the labels and documents they were sent with;
- Return shipping costs will be borne by the customer, even if something else is desired in exchange;

Warranty of Items
LocaPica.com offers a 14-calendar-day warranty in accordance with the applicable legislation. The warranty period begins when the order reaches the customer. Warranty conditions are in accordance with the applicable legislation. The warranty provided does not affect the rights granted by the Consumer Protection Law and is in accordance with the provisions of Government Ordinance no. 21/1992 on Consumer Protection, with subsequent amendments, and Law no. 449/2003.
LocaPica.com guarantees compliance with the rights granted by Law no. 677/2001. These rights can be exercised through a simple written and signed request sent by mail to the address office@LocaPica.com.

In case prices or other details related to products/promotions are displayed incorrectly, including due to incorrect input into the database, we reserve the right to cancel the delivery of the respective product and inform the customer by phone/email as soon as possible if the product has not been delivered yet.

Protection of Personal Data

In accordance with the requirements of Law no. 677/2001 regarding the protection of individuals concerning the processing of personal data and the free movement of such data, as amended and supplemented, and Law no. 506/2004 regarding the processing of personal data and the protection of privacy in the electronic communications sector, our website has the obligation to administer, safely and only for the specified purposes, the personal data you provide about yourself, a family member, or another person.

The purpose of collecting this data is to use it for billing the ordered products and delivering them to you. You are obliged to provide the data, as they are necessary for creating the invoice for the ordered products. Your refusal will result in the cancellation of the order. The recorded information is intended for use by the operator for the purpose of delivering the products and will only be communicated by you.

Your access/visit to this website is subject to the terms and conditions of use and the privacy policy, implies your explicit acceptance, and represents the entire agreement (contract) between the parties.
LocaPica.com may collect personal data from you, but only with your consent and if you voluntarily provide it.

We use the collected personal data for the following purposes:
• billing of products ordered by you;
• delivering products ordered by you.

In accordance with the law, but also out of respect for our customers, we certify that we will not transmit your personal data to any other institution or person. The only exception to this rule is the competent authorities, which are responsible for legally verifying any online commercial transaction.

By reading these Terms and Conditions, you are aware that your rights guaranteed by law, including the right to information, the right to access data, the right to intervene, the right to oppose, the right not to be subject to an individual decision, the right to address justice in case of violation of your rights guaranteed by Law no. 677/2001 on the protection of individuals concerning the processing of personal data and the free movement of such data. You also have the right to oppose the processing of your personal data and to request the complete or partial deletion of them.

The privacy policy is subject to Romanian law. In the event of a dispute, an amicable settlement will first be attempted within 30 working days of registering the complaint at the LocaPica headquarters. If an amicable agreement cannot be reached within the specified period, the competent court within the territorial-administrative area where the LocaPica headquarters is located will be considered competent.

LocaPica.com does not encourage SPAM, does not commercialize, offer, or exchange email addresses obtained through this site. For comments, questions, or complaints regarding the privacy policy, please contact us at the email address: office@LocaPica.com. You should also be aware that it is your right to modify or delete any information from our database by simply sending an email to the same address office@LocaPica.com.

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