We understand that sometimes our products may not meet your expectations and that is why we have created an exchange procedure to help you receive a product that meets your needs.

If you received a product that does not meet your expectations, we offer you the option to exchange it for another similar product or something else from our offer.

The products can be returned within a maximum of 14 calendar days from receiving the package.

To do this, please follow these steps:

1 . Complete the return form (accessible at the address below or from the menu at the bottom of the website), where you must specify, in addition to your data, the IBAN account where you want us to refund your money, the number of the returned order and the reason for the return.
Return form: https://locapica.com/pages/formular-de-retur

2 . Go to the website colete-online.ro (where you can find many courier companies in the same place and you can compare their costs) and choose the delivery option suitable for your locality. Alternatively, you can choose to ship with any courier company you want.

3 . After these two steps, please call us at the number to let us know that a package is about to go to us and to make sure that your return form has been received correctly by us. Please prepare the package with the product (which must comply with the return conditions specified below) and hand it to the courier.

4 . In case of an exchange: Once the parcel left for us, enter the locapica.com and place a new order for the product or size you want instead. It will reach you in maximum 24 hours. In the case of products with manufacturing defects or different from those ordered, if you opt for their exchange, the exchange is free.

5 . After we have verified the integrity of the returned product, we will refund the money to you, according to the option you checked in the return form.

️ ️ Please note that the product you are returning must be in good condition and meet the return conditions specified below. Otherwise, we reserve the right to refuse the return/exchange request or to charge a fee for reconditioning the product.

i ️ In order to return the products, the following conditions must be observed:
- The products must be returned in the same condition as they were sent;
- It must not have signs of wear, perfume, deodorant or other damage (hanging, etc.)
- It must contain the labels and documents with which they were sent;
- The costs of the return transport will be borne by the customer, even if something else is desired in exchange (except for the cases in point 4 ) ;

Thank you for choosing to shop in our store and we hope to always provide you with quality service.

Dearfully,
LocaPica.com staff